Terms and Conditions
Last updated: March 2026
Welcome to Pet World. By accessing and using our website, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. General
These terms govern your use of our website and the purchase of products from Pet World. By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
2. Products and Pricing
We strive to display accurate product descriptions, images, and prices. However, we do not warrant that product descriptions or other content is error-free. Prices are subject to change without notice. All prices are listed in GBP and include VAT where applicable.
3. Orders and Payment
When you place an order, you make an offer to purchase products. We reserve the right to accept or decline your order. Payment must be received before we dispatch your order. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
4. Delivery
Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control. Risk of loss and title for products pass to you upon delivery.
5. Returns and Refunds
Please refer to our Refund Policy for detailed information about returns, exchanges, and refunds.
6. Limitation of Liability
To the fullest extent permitted by law, Pet World shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
7. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Pet World and protected by copyright laws.
8. Privacy
Your use of our website is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.
9. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our website following any changes constitutes acceptance of the new terms.
Contact Us
If you have questions about these Terms and Conditions, please contact us at support@petworld.com.