Shipping and Delivery
At Pet World, we're committed to getting your pet's essentials to you quickly and safely. Here's everything you need to know about our shipping and delivery options.
Delivery Options
Standard Delivery (3-5 Business Days)
Cost: £4.95 or FREE on orders over £50
Our most popular option for regular deliveries across the UK.
Express Delivery (1-2 Business Days)
Cost: £9.95
Perfect when you need items urgently.
Next Day Delivery
Cost: £12.95
Order before 2:00 PM for next business day delivery (Monday-Friday only).
Delivery Areas
We currently deliver to all addresses within the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Please note that delivery to remote areas, highlands, and islands may require additional time and may incur extra charges. These will be calculated at checkout.
Order Processing
Orders are processed Monday through Friday, excluding bank holidays. Orders placed after 2:00 PM or on weekends will be processed the next business day.
Tracking Your Order
Once your order ships, you'll receive:
- A shipping confirmation email
- A tracking number to monitor your delivery
- Estimated delivery date
You can track your parcel using the tracking link provided in your confirmation email.
Delivery Instructions
During checkout, you can provide special delivery instructions, such as:
- Safe place to leave parcels
- Preferred neighbour for delivery
- Access codes or gate information
Missed Delivery
If you miss a delivery, the courier will leave a card with instructions for redelivery or collection. Most couriers will attempt delivery 2-3 times before returning the parcel to us.
Delivery Issues
If your order is delayed, damaged, or lost in transit, please contact us immediately at support@petworld.com or call +44 20 1234 5678. We'll work with the courier to resolve the issue quickly.
International Shipping
We currently ship within the UK only. For international enquiries, please contact our customer service team to discuss options.
Large or Heavy Items
Some items (such as large pet beds, crates, or bulk food orders) may require special delivery arrangements. Additional charges and extended delivery times may apply. These will be clearly indicated at checkout.
Questions?
If you have questions about shipping or delivery, please visit our FAQs page or contact us at support@petworld.com. We're happy to help!