Privacy Policy
Last updated: March 2026
At Pet World, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and delivery address
- Payment information (processed securely through our payment providers)
- Order history and preferences
- Communications with our customer service team
We also automatically collect certain information when you visit our website, including:
- IP address, browser type, and device information
- Pages viewed and links clicked
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your orders and enquiries
- Improve our website and customer experience
- Send marketing communications (with your consent)
- Prevent fraud and ensure website security
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your data with:
- Service providers who assist with order fulfilment, payment processing, and delivery
- Law enforcement or regulatory authorities when required by law
- Business partners with your explicit consent
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
5. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
- Withdraw consent for marketing communications
6. Cookies
We use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.
7. Children's Privacy
Our website is not intended for children under 18, and we do not knowingly collect information from children.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.
9. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact us at privacy@petworld.com or support@petworld.com.